Course title: Team Leader Skills: Lead Your First Team

Level: Beginner to intermediate. Some work experience helps, but no management experience is needed.

Duration: Self-paced — about 4–5 hours of reading, practice and quizzes across 7 chapters.

Format: Text lessons, short videos, practice activities, a quiz after every chapter, a final assessment and a certificate of completion.

What you need: A phone or computer with internet. The only tool used is free Google Sheets, for your team tracker.

Price: R199 once-off (online)

Certificate: PurpleGrowth certificate of completion, issued automatically when you finish all chapters and the final assessment

What this course gets you

By the end of this course you will be able to:

• Explain what a team leader does and lead former colleagues fairly

• Run a shift: huddles, rosters, breaks, priorities, delegation and handovers

• Break down targets, track them in a simple Google Sheet and use numbers to help your team

• Give clear instructions, use SBI feedback and run short coaching sessions

• Solve problems, handle conflict and escalated customers, and make decisions under pressure

• Apply the basics of South African labour law: hours, leave, fair discipline, harassment and safety

• Go into a team leader interview with strong STAR answers and a 30-60-90-day plan

Who this course is for

• Call centre agents, cashiers, sales assistants, waitrons and petrol attendants who want to be promoted

• New team leaders and supervisors who were promoted without training

• Shift leaders, assistant managers and anyone acting up when the manager is away

• Small business owners who have hired their first staff

Further free resources

Free tools and sites you can use to find team leader roles, check the rules and keep growing after the course. All free at the time of writing.

• JobAlertsZA — a free tool that finds matching jobs for you: set alerts for team leader and supervisor roles — https://jobalertsza.com/

• SAYouth.mobi — free, zero-rated platform for young job seekers — https://sayouth.mobi/

• Department of Employment and Labour: Basic Conditions of Employment — official information on hours, leave and pay — https://www.labour.gov.za/basic-conditions-of-employment

• Basic Conditions of Employment Act (full text) — https://www.gov.za/documents/basic-conditions-employment-act

• CCMA — guidance on fair discipline, dismissal and workplace disputes — https://www.ccma.org.za/

• Google Sheets — free spreadsheets for your team tracker and roster — https://sheets.google.com/