Description
Step up from the floor to leading a team — and be ready when the promotion comes.
Most team leaders in call centres, shops, restaurants and factories are promoted from the floor, often with no training. This course teaches you, step by step, to run a shift, break down and track targets, give feedback and coach people, handle conflict and difficult customers, and apply the basics of South African labour law fairly.
What it can do for you:
- Get ready to apply for team leader, supervisor and shift leader roles
- Walk into the interview with strong examples and a 30-60-90-day plan
- Lead your current team with more confidence if you were promoted without training
7 chapters, practice activities, quizzes and a final assessment. Works on your phone. R199 once-off, with a certificate of completion.
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