Chapter 1: Fuel Dispensing Operations

Welcome: Every interaction at the pump begins before fuel even flows. This chapter covers the two foundational skills every petrol attendant must master: positioning vehicles correctly and identifying the right fuel type.

What You Will Cover

• Topic 1 — Vehicle Positioning: How to safely guide vehicles onto the forecourt using correct hand signals and standard operating procedures.
• Topic 2 — Fuel Identification (ULP vs Diesel): The differences between unleaded petrol grades and diesel, and how to confirm the correct fuel for every vehicle.
• Video Lecture: Watch a Chapter 1 overview reinforcing both skills in a real forecourt environment.

What to Watch For

• ⚠️ Vehicle positioning errors are the leading cause of pump hose damage and customer disputes — pay close attention to the step-by-step guiding procedure.
• ⚠️ Wrong fuel dispensed is a serious and costly mistake — notice how the topic breaks down confirmation steps before the nozzle goes in.
• ⚠️ Hand signals must be slow, clear and deliberate — watch how vague gestures cause confusion and near-misses.