Customer Service & Support: Get Hired as a Support Agent

Description

Get hired as a customer support agent — or look after your own customers better.

Online stores, banks, networks, retailers and growing customer service centres all need people who can solve customers’ problems by chat, email, WhatsApp, social media and in person. This course teaches you, step by step, to understand what customers need, write replies that solve problems, use help desk tickets, handle complaints, returns and refunds under South African consumer law, protect customer information and give great service in person.

What it can do for you:

• Apply for customer support, live chat, service desk and front desk jobs with real skills to show
• Pass written assessments and interviews with confidence
• Turn customers into repeat customers in your own business

7 chapters, practice activities, quizzes and a final assessment. Works on your phone with free tools. R199 once-off, with a certificate of completion.