Description
Get hired in a call centre — and be great at the job.
Call centres are one of the biggest employers of young South Africans, and most hire people with matric and train them. This course gets you ready for the assessment, the interview and the phones, so you walk in confident instead of nervous.
What you will be able to do after this course
- Speak clearly and professionally on the phone, and really listen to customers
- Handle a full call from greeting to close, including verification, hold and transfer
- Calm angry customers, say no politely and handle sales objections
- Type faster and handle chat and email as well as calls
- Understand call centre targets, quality scoring and the rules that protect customers
- Pass the typing test, role-play and interview — and get through training and probation
Perfect for school-leavers, first-time job seekers and anyone applying for call centre, contact centre, customer service or BPO jobs.
R199 once-off. Study at your own pace on your phone. Certificate of Completion included.
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