Call Centre Agent
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Chapter 1: Inside a Call Centre5 Topics|1 Quiz
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Chapter 2: Your Voice and Your Words5 Topics|1 Quiz
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Chapter 3: Handling a Call from Start to Finish5 Topics|1 Quiz
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Chapter 4: Systems, Typing and Multitasking5 Topics|1 Quiz
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Chapter 5: Difficult Customers and Hard Calls5 Topics|1 Quiz
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Chapter 6: Targets, Quality and Looking After Yourself5 Topics|1 Quiz
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Chapter 7: Getting Hired in a Call Centre5 Topics|1 Quiz
Quizzes
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Question 1 of 5
1. Question
Why do many companies now say “contact centre” instead of “call centre”?
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Question 2 of 5
2. Question
What is an outbound sales agent’s main job?
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Question 3 of 5
3. Question
Why does being back from break on time matter so much in a call centre?
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Question 4 of 5
4. Question
Which of these do most entry-level call centre jobs usually require?
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Question 5 of 5
5. Question
Which is a typical step up from agent in a contact centre?
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