Learning Unit 3: Cultural Communication

Welcome to Learning Unit 3! 

During this Learning Unit, we will focus how non-verbal communication affects your interaction with others. You will also learn how to use the SOFTEN approach to improve your work relationships and how to remedy language barriers. 

Learning Unit 3: Learning outcomes 

By the end of this learning unit, you will be able to:

• Greetings and replies  
• Use the SOFTEN approach: Smile, Open gestures, Flexible, Trust, Eye Contact, and Nod
• Types of non-verbal communication that differs from culture to culture
• Challenges of cross-cultural communication  
• Troubleshoot to remedy possible language barriers