Chapter 1 Quiz: Preparing for Transactions

What is the primary tool of a cashier’s work?

The cash drawer
The POS (Point-of-Sale) system
The barcode scanner
The receipt printer

Which of the following is NOT a component of a standard POS system?

Barcode scanner
EFT terminal
Stock shelving unit
Receipt printer

What does EFT stand for in retail?

Electronic Funds Transfer
Emergency Float Transfer
Electronic Float Terminal
End-of-Shift Fund Transfer

What is a ‘float’ in the context of cashiering?

The total daily sales amount
The starting cash placed in the till at the beginning of a shift
The amount of change given to customers
The end-of-day cash balance

What should you do if your float does not match the expected amount at the start of your shift?

Start trading and hope it balances out
Adjust the amount from petty cash
Report the discrepancy to your supervisor immediately
Make a note and resolve it at end of day

How should you log on to the POS system?

Using a shared team password
Using your unique cashier ID and PIN
Using the store manager's credentials
Using the default system login

How often should the cash drawer be closed?

Only at the end of the shift
Between every customer transaction
Every hour
Only when you step away from the till

What is the purpose of the barcode scanner in a POS system?

To process card payments
To print receipts
To read product codes and pull up prices
To track customer loyalty points

Which of the following is a correct housekeeping task at the start and end of each shift?

Counting the cash in the store safe
Wiping down the till counter and scanner glass
Reprogramming the POS system
Reviewing the previous shift's Z-report

What should you do if you notice a frayed or exposed electrical cable at your checkout?

Tape it up yourself
Ignore it as it is not your responsibility
Report it to maintenance immediately
Unplug the device and throw the cable away

What should you do if you suspect counterfeit currency?

Refuse it and hand it back to the customer
Accept it to avoid conflict and report later
Follow the store's protocol to alert security or a supervisor discreetly
Keep it and report it at end of shift

What is the correct action if you need to step away from your till?

Leave the drawer open so colleagues can cover
Lock your terminal and inform a supervisor
Close the till and take the cash with you
Ask a customer to watch the till for you

Why is it important to log on with your personal cashier ID?

So all transactions are traceable to you
To unlock promotional pricing
To access the store safe
To enable the barcode scanner

Which of the following best describes a cashier’s core responsibilities?

Managing stock deliveries and supplier orders
Processing transactions, maintaining accurate records, and keeping the checkout area clean
Training new employees and scheduling shifts
Managing the store's social media and marketing

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Cashier Course

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Participants 58

Chapter 1 Quiz: Preparing for Transactions

Nolubabalo Ngwanya March 16, 2026

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