Facilitator:  Maureen Ramaphoko

Format: Blended pre-recorded and live interactive sessions  

Duration:   6 Months

Price:   R4 500

OVERVIEW:

Office Administration is the process of overseeing the day-to-day activities of an office. This course covers key aspects of office administration and management. You will learn how to perform your daily duties as an office admin professional. Secretaries, office administrators and receptionists are the glue that keeps a company together. Let’s help you prepare for this demanding role!

LEARNING OUTCOMES:

• Gain clear understanding of Office and Administrative Management
• Understand your roles and responsibilities as an effective administrator
• Learn to organize your time and keep excellent records
• Discover the best way you can plan and organize executive meetings

KEY TOPICS TO BE COVERED:

• Business etiquette and corporate culture
• Office communication
• Establish and maintain working relationships
• Professionalism and image building
• Telephone skills and etiquette
• Reception skills
• Time and work-flow management
• Records management: plan, implement and maintain a filing system
• Confidential information and documents management
• Event and meeting coordination
• Making travel and accommodation arrangements

WHO IS THE COURSE FOR?

• Anyone interested in office and administrative management
• People already working in the relevant fields and want to polish their knowledge and skill

Assessment:

To obtain a Certificate of Completion, you will be required to complete the assessment process which consists of an online exam at the end of the course.

Office Administration Career Opportunities:

• Office Manager
• Executive Assistant
• Virtual Personal Assistant
• General Office Administrator
• Administrative assistant
• Receptionist

To find out more about this course: