Overview

Persuading people to do what you want them to do, resolving day-to-day conflicts, negotiating agreements and influence senior managers are all skills we require. In this session individuals will have an opportunity to learn some fundamentals of negotiation

Learning Outcomes

By the end of this session, you’ll be able to:

• Develop a process for conflict resolution
• Understand the fundamentals of a negotiation
• Discover their negotiation style and how it communicates into negotiation outcomes

Key topics to be covered

• What are the causes of conflict and how do they lead us into negotiation?
• What are the non-negotiables for a successful negotiation?
• Negotiation styles
• Communication in negotiations

Who is this course for?

This course is best suited to individuals, teams and management who are interested in building their conflict resolution and negotiation skills

This course includes:

• 2 hours of recorded sessions
• Conflict resolution styles survey
• PDF hints and tips document

To enquire about this course: