Course

Call Centre & Customer Service Course

Call centre employees who know how to handle a great variety of situations are an asset to any organisation. This course is aimed at teaching would-be call centre agents and customer facing individuals and staff the knowledge, skills and competencies required to increase customer satisfaction within a call centre. The aim is to enhance customer service skills and ultimately boost sales.

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Call Centre & Customer Service Course

Call centre employees who know how to handle a great variety of situations are an asset to any organisation. This course is aimed at teaching would-be call centre agents and customer facing individuals and staff the knowledge, skills and competencies required to increase customer satisfaction within a call centre. The aim is to enhance customer service skills and ultimately boost sales.

Oritonda Ramugondo · December 4, 2021

Facilitator: Mzoxolo Gulwa

Format: Blended pre-recorded and live interactive sessions

Duration: 3 Months

Price: R3 250

Overview

Call centre employees who know how to handle a great variety of situations are an asset to any organisation. This course is aimed at teaching would-be call centre agents and customer facing individuals and staff the knowledge, skills and competencies required to increase customer satisfaction within a call centre. The aim is to enhance customer service skills and ultimately boost sales.

Learning Outcomes and Benefits

  • Improve your knowledge of human relations and customer service
  • Better understand the needs of the customer
  • Identify different types of buying motivations
  • Define and understand call centre strategies
  • Skills to enhance speech and communication, key listening skills and the ability to question
  • Master voice control including tone, cadence, and pitch
  • Understanding the full use of the telephone equipment
  • Sound knowledge of effective telephone techniques
  • Negotiation skills

Assessment

To obtain a Certificate of Completion, you will be required to complete the assessment process which consists of an online exam at the end of the course.

Who is this course for?

  • People already working in the relevant fields and want to polish their knowledge and skill
  • School leavers and other job hunters looking for newer options and job availability

Career Opportunities after completing this course

  • Call Centre Agent
  • Customer Service Consultant
  • Helpdesk Consultant
  • Telemarketer
  • Receptionist

To enquire about this course:

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About Instructor

Not Enrolled
Course content coming soonR3 250

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