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Courses

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    Call Centre & Customer Service Course

    Call centre employees who know how to handle a great variety of situations are an asset to any organisation. This course is aimed at teaching would-be call centre agents and customer facing individuals and staff the knowledge, skills and competencies required to increase customer satisfaction within a call centre. The aim is to enhance customer service skills and ultimately boost sales.

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    Competitor Analysis

    Competitive intelligence is important because it helps businesses understand their competitive environment and the opportunities and challenges it presents. Foreknowledge of your competitors’ strategic and tactical plans gives you the edge to continue improving so you are able to set your business apart. The intelligence gathered also serve as a useful tool for planning your own business decisions.

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    Computer Programming & Coding Short Course

    This course provides you with the foundational skill set required to write computer programs. If you are interested in learning how to write interactive, graphical programs from an introductory level in a real programming language, this is the course for you. We will be teaching the concepts of the Python, Java and JavaScript programming languages as well as HTML and CSS to develop responsive web applications. We teach with something we call "talk-throughs". A talk-through is like a video, but it's actually interactive- you can pause at any time if you want to play with the code yourself, and you can spin-off if you want to make your own version of what we made.

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    Digital, Computer & Microsoft Skills Course

    In today’s digital world, nearly every career requires digital communication at some point, so equipping yourself with the skills to effectively and responsibly find, evaluate, communicate, and share online content is key to your future. Our Digital Literacy course will help you succeed in the digital world while developing your confidence and skills for life online.

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    Excellence in Customer Service & Experience

    The Excellence in Customer Service & Experience short course is designed for delegates to become more professional and effective in the way they handle both face to face and telephone service when dealing with internal and external customers. Delegates will understand the impact on them and their organisation of providing the best possible service learning to communicate with customer’s in a professional and effective manner.

  • 8 Lessons

    Finance for Non-Finance Professionals

    Finance is a key element in any business. A company can be excellent in many spheres however if it does not make profits the viability of the business will always be questioned.

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    Human Resources Management Basics

    This course will inspire, train and equip learners with skills that are relevant in HRM. These skills include learning to identify and develop talent, nurture, build, motivate and inspire employees to be effective and efficient. Learners will also learn to deal with complexities that arise in the workplace.

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    Management Development Programme (MDP)

    Effective management is the cornerstone of any thriving business. People get promoted into managerial positions because they excel at what they do, but often have not received adequate training in the principles of management and leadership. This programme helps to provide existing or prospective new managers with critical managerial skills that lead to improved personal, team and business performance.   In addition, it develops their decision-making skills within complex and turbulent environments, and improves their ability to design and communicate actionable, integrated solutions for their organisations.

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    New Manager Foundations

    The New Managers Foundation course focuses on developing the skills and knowledge of a newly appointed manager, to further enhance management and leadership abilities. With this essential management training, managers will gain the confidence and capabilities required to respond effectively to current and future business challenges.

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    Office Administration & Management Skills Course

    Office Administration is the process of overseeing the day-to-day activities of an office. This course covers key aspects of office administration and management. You will learn how to perform your daily duties as an office admin professional. Secretaries, office administrators and receptionists are the glue that keeps a company together. Let’s help you prepare for this demanding role!

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    Productivity & Time Management

    This course will teach delegates effective methods and techniques that can be practiced to manage their time productively. The course takes a holistic approach to productivity and efficiency, arming you with the mind-set to kick butt and speed up every aspect of your productive and creative life, in order to make time for the things that really matter.

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    Strategic Approaches to dealing with Covid-19 Uncertainty Masterclass

    COVID-19 brought fast-moving and unexpected impacts for which many existing crisis plans and teams were unprepared. But by learning the right lessons from the pandemic and building resilience for the next crisis, businesses have an opportunity to turn the COVID-19 disruption to their advantage. Our CEO, Mzo Gulwa was the Keynote Speaker at the Sasol Built to Last SME Webinar, where he addressed over 300 entrepreneurs on Strategic Approaches for Dealing Covid-19 Uncertainty. In his talk, Mzo speaks about confronting uncertainty head-on and building it into your decision-making. Other practical tips from the presentation are:

    • Consider uncertainty under different time horizons
    • Identify the most salient uncertainties for your industry and business
    • Use the uncertainties to envision multiple different futures
    • Incorporate scenarios into decision-making