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Courses

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    Business Professionalism & Etiquette

    Overview The way we behave in the business environment and at social events can undermine effective working relationships, as it may be construed as rudeness,…
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    Call Centre & Customer Service Course

    Call centre employees who know how to handle a great variety of situations are an asset to any organisation. This course is aimed at teaching would-be call centre agents and customer facing individuals and staff the knowledge, skills and competencies required to increase customer satisfaction within a call centre. The aim is to enhance customer service skills and ultimately boost sales.

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    Change Management Fundamentals

    We explore how change affects, and is affected by, individuals, teams, organisations and change leaders, equipping individuals with the knowledge, theories and techniques to implement effective change management processes.

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    Competitive Strategy: Winning in the Marketplace

    This course, originally developed for the Johannesburg Business School (JBS), will assist and guide you in understanding the concept of strategy and strategic management, what it entails, and the process that effective strategic management requires. It contains plenty of real-life examples, which makes it even more fun and easy to understand. In addition, we have prepared a ton of supplemental resources for you: course notes, templates, and so on.

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    Competitor Analysis

    Competitive intelligence is important because it helps businesses understand their competitive environment and the opportunities and challenges it presents. Foreknowledge of your competitors’ strategic and tactical plans gives you the edge to continue improving so you are able to set your business apart. The intelligence gathered also serve as a useful tool for planning your own business decisions.

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    Computer Programming & Coding Short Course

    This course provides you with the foundational skill set required to write computer programs. If you are interested in learning how to write interactive, graphical programs from an introductory level in a real programming language, this is the course for you. We will be teaching the concepts of the Python, Java and JavaScript programming languages as well as HTML and CSS to develop responsive web applications. We teach with something we call "talk-throughs". A talk-through is like a video, but it's actually interactive- you can pause at any time if you want to play with the code yourself, and you can spin-off if you want to make your own version of what we made.

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    Conflict Management

    In this course you will learn to strengthen your personal and professional relationships by constructively addressing conflicts between individuals and within organizations. You will build skills specifically aimed at managing intercultural conflicts in today’s global society, and you will explore how competing interests and goals, power imbalances, and other factors influence the nature of conflict and management strategies

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    Creating a Business Plan

    It doesn’t matter whether you want to open an ice cream stall, a small manufacturing setup or build a billion-dollar service, you need a quality business plan to understand your own idea and pitch it to different audiences. This course is about understanding business planning and writing a quality business plan. You will be provided with all the relevant templates and how-to guides.  You will be taught key concepts of business management quickly along the way so that you can walk away as a business owner and manager after this course, ready to tackle all business challenges.

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    Creating and Delivering Powerful Presentations

    Effective presenters concern themselves with how they are going to say something rather than what they are going to say.  We all have limited time to make the right first impression and deliver a WOW message.  This programme will help you to design and deliver powerful presentations

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    Creative Problem Solving & Decision Making

    In a world that seems to be changing faster than ever, problem-solving skills are essential - but traditional approaches are not always enough. On this course you will explore creative problem solving and decision-making techniques. The course will show you which techniques are the most efficient for various circumstances. It will help you solve both simple and complex problems and make decisions more easily and with more confidence.

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    Develop the Leadership Skills to Advance Your Career, Team, and Organisation

    This personal, team and organisational leadership course is designed to help new and aspiring leaders unleash the potential in themselves and others, and cultivate high-performing teams. This course will provide participants with skills and knowledge to lead and make decisions. It will teach you how to be a great leader who rallies others and makes a difference, even if you are not in charge.

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    Digital Literacy & Microsoft Skills Course

    In today’s digital world, nearly every career requires digital communication at some point, so equipping yourself with the skills to effectively and responsibly find, evaluate, communicate, and share online content is key to your future. Our Digital Literacy course will help you succeed in the digital world while developing your confidence and skills for life online.

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    Digital Marketing

    This short course will teach you how to reach the right audience by helping you to develop the online marketing skills you need to improve targeting and personalisation, and to create a consistent cross-platform brand narrative. You will learn to develop an integrated digital strategy that uses the right tools for the right purposes and aligns internet marketing priorities with bottom-line business goals.

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    Emotional Intelligence

    The Emotional Intelligence programme focuses on developing the skills and knowledge of individuals, to enable them to impact both their personal and professional relationships in a positive way.  With this essential training, Individuals will gain the confidence and capabilities required to respond effectively to current and future relationship challenges.

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    Emotional Wellbeing (Self-care)

    This course is designed to teach participants aspects of emotional wellbeing including identifying, taking ownership and expressing feelings, articulating past issues including personal family dynamics, identifying needs, and understanding the origin and techniques of dealing with positive and negative emotions. Participants will learn techniques for clearing emotions and creating healthy relationships.

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    Employee Resilience & Wellbeing Programme

    This course will provide an understanding of the signs of stress and pressure as well as the drivers for resilience. It will equip your employees with tools and techniques to explore and experiment; allowing them to choose resilience building that works for them. This enables employees to continue to self-manage and ‘top up’ their resilience on an ongoing basis. This program is tailored to the client’s specific needs and typically involves interactive workshops, online content, self-assessment, and/or coaching.

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    Entrepreneurship & Enterprise Development Short Course

    The main objective of this intervention is to train entrepreneurs to become better equipped, knowledgeable and skilled in running their businesses or in starting up new business ventures. The training will be delivered by facilitators and business coaches with strong academic background as well as industry and business ownership experience.  

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    Excellence in Customer Service & Experience

    The Excellence in Customer Service & Experience short course is designed for delegates to become more professional and effective in the way they handle both face to face and telephone service when dealing with internal and external customers. Delegates will understand the impact on them and their organisation of providing the best possible service learning to communicate with customer’s in a professional and effective manner.

  • 8 Lessons

    Finance for Non-Finance Professionals

    Finance is a key element in any business. A company can be excellent in many spheres however if it does not make profits the viability of the business will always be questioned.

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    Financial Modelling & Analysis

    The Financial Modelling and Analysis online short course introduces you to the fundamental concepts required for Excel-based modelling and forecasting. On it, you’ll develop the skills to create a mathematical model in Microsoft Excel that reflects the historical, current, or projected value or financial performance of an asset, stock, or investment. Guided by an expert facilitator, you’ll learn to recommend strategic business decisions with the use of financial modelling, and create a discounted cash flow analysis using financial forecasts.