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Courses

  • 0 Lessons

    Call Centre & Customer Service Course

    Call centre employees who know how to handle a great variety of situations are an asset to any organisation. This course is aimed at teaching would-be call centre agents and customer facing individuals and staff the knowledge, skills and competencies required to increase customer satisfaction within a call centre. The aim is to enhance customer service skills and ultimately boost sales.

  • 0 Lessons

    Competitive Strategy: Winning in the Marketplace

    This course, originally developed for the Johannesburg Business School (JBS), will assist and guide you in understanding the concept of strategy and strategic management, what it entails, and the process that effective strategic management requires. It contains plenty of real-life examples, which makes it even more fun and easy to understand. In addition, we have prepared a ton of supplemental resources for you: course notes, templates, and so on.

  • 0 Lessons

    Competitor Analysis

    Competitive intelligence is important because it helps businesses understand their competitive environment and the opportunities and challenges it presents. Foreknowledge of your competitors’ strategic and tactical plans gives you the edge to continue improving so you are able to set your business apart. The intelligence gathered also serve as a useful tool for planning your own business decisions.

  • 0 Lessons

    Computer Programming & Coding Short Course

    This course provides you with the foundational skill set required to write computer programs. If you are interested in learning how to write interactive, graphical programs from an introductory level in a real programming language, this is the course for you. We will be teaching the concepts of the Python, Java and JavaScript programming languages as well as HTML and CSS to develop responsive web applications. We teach with something we call "talk-throughs". A talk-through is like a video, but it's actually interactive- you can pause at any time if you want to play with the code yourself, and you can spin-off if you want to make your own version of what we made.

  • 0 Lessons

    Creating a Business Plan

    It doesn’t matter whether you want to open an ice cream stall, a small manufacturing setup or build a billion-dollar service, you need a quality business plan to understand your own idea and pitch it to different audiences. This course is about understanding business planning and writing a quality business plan. You will be provided with all the relevant templates and how-to guides.  You will be taught key concepts of business management quickly along the way so that you can walk away as a business owner and manager after this course, ready to tackle all business challenges.

  • 0 Lessons

    Creating and Delivering Powerful Presentations

    Effective presenters concern themselves with how they are going to say something rather than what they are going to say.  We all have limited time to make the right first impression and deliver a WOW message.  This programme will help you to design and deliver powerful presentations

  • 0 Lessons

    Digital, Computer & Microsoft Skills Course

    In today’s digital world, nearly every career requires digital communication at some point, so equipping yourself with the skills to effectively and responsibly find, evaluate, communicate, and share online content is key to your future. Our Digital Literacy course will help you succeed in the digital world while developing your confidence and skills for life online.

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    Excellence in Customer Service & Experience

    The Excellence in Customer Service & Experience short course is designed for delegates to become more professional and effective in the way they handle both face to face and telephone service when dealing with internal and external customers. Delegates will understand the impact on them and their organisation of providing the best possible service learning to communicate with customer’s in a professional and effective manner.

  • 8 Lessons

    Finance for Non-Finance Professionals

    Finance is a key element in any business. A company can be excellent in many spheres however if it does not make profits the viability of the business will always be questioned.

  • 0 Lessons

    Human Resources Management Basics

    This course will inspire, train and equip learners with skills that are relevant in HRM. These skills include learning to identify and develop talent, nurture, build, motivate and inspire employees to be effective and efficient. Learners will also learn to deal with complexities that arise in the workplace.

  • 0 Lessons

    Introduction to VAT

    The Introduction to VAT course focuses on developing fundamental understanding of how the VAT system works in South Africa. It also takes it one step further by moving from understanding how VAT works, to creating a skill of identifying an issue and applying the relevant section or rule of the VAT Act to any real-life scenario. This will give the delegate the relevant tools to respond confidently and effectively to any future business or personal VAT related query.

  • 0 Lessons

    Management Development Programme (MDP)

    Effective management is the cornerstone of any thriving business. People get promoted into managerial positions because they excel at what they do, but often have not received adequate training in the principles of management and leadership. This programme helps to provide existing or prospective new managers with critical managerial skills that lead to improved personal, team and business performance.   In addition, it develops their decision-making skills within complex and turbulent environments, and improves their ability to design and communicate actionable, integrated solutions for their organisations.

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    Negotiation Skills

    Persuading people to do what you want them to do, resolving day-to-day conflicts, negotiating agreements and influence senior managers are all skills we require. In this session individuals will have an opportunity to learn some fundamentals of negotiation

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    New Manager Foundations

    The New Managers Foundation course focuses on developing the skills and knowledge of a newly appointed manager, to further enhance management and leadership abilities. With this essential management training, managers will gain the confidence and capabilities required to respond effectively to current and future business challenges.

  • 0 Lessons

    Office Administration & Management Skills Course

    Office Administration is the process of overseeing the day-to-day activities of an office. This course covers key aspects of office administration and management. You will learn how to perform your daily duties as an office admin professional. Secretaries, office administrators and receptionists are the glue that keeps a company together. Let’s help you prepare for this demanding role!

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    Productivity & Time Management

    This course will teach delegates effective methods and techniques that can be practiced to manage their time productively. The course takes a holistic approach to productivity and efficiency, arming you with the mind-set to kick butt and speed up every aspect of your productive and creative life, in order to make time for the things that really matter.

  • 1 Lesson

    Sales & Business Development Masterclass

    The world of sales has changed dramatically and what may have worked 5-10 years ago has become less effective in today’s sales landscape. In this short presentation, experienced sales executive and coach, Aamir Suleman will show you step by step all the strategies that he uses in order to generate
    sales.

  • 10 Lessons

    Start & Grow My Business (New Venture Creation NQF4)

    This qualification is intended for persons who wish to start, operate, manage and grow a new small to medium business venture. Learners attempting this qualification will be equipped with a variety of technical, business managerial and personal skills and strategies to help them succeed in the creation and sustenance of a business. The successful learner will develop a sound foundation for the application of these skills and knowledge to explore a diverse range of entrepreneurial opportunities.

  • 1 Lesson

    Start & Grow My Business(New Venture Creation NQF2)

    The purpose of the New Venture Creation Level 2 qualification is to provide a skills development programme for potential and existing entrepreneurs to capitalise on opportunities to start and grow sustainable businesses that form part of the mainstream economy, enabling the learners to tender for business opportunities within both the public and private sectors.

     

  • 0 Lessons

    Strategic Approaches to dealing with Covid-19 Uncertainty Masterclass

    COVID-19 brought fast-moving and unexpected impacts for which many existing crisis plans and teams were unprepared. But by learning the right lessons from the pandemic and building resilience for the next crisis, businesses have an opportunity to turn the COVID-19 disruption to their advantage. Our CEO, Mzo Gulwa was the Keynote Speaker at the Sasol Built to Last SME Webinar, where he addressed over 300 entrepreneurs on Strategic Approaches for Dealing Covid-19 Uncertainty. In his talk, Mzo speaks about confronting uncertainty head-on and building it into your decision-making. Other practical tips from the presentation are:

    • Consider uncertainty under different time horizons
    • Identify the most salient uncertainties for your industry and business
    • Use the uncertainties to envision multiple different futures
    • Incorporate scenarios into decision-making